Patient Care Services and Products

The Novo Family provides specialized physiotherapy, chiropractic care, occupational therapy, eldercare, laser therapeutics, massage therapy, acupuncture, chiropodist, neurological functions, kinesiology, certain dental assessments, certain long-term care services and other para-medical services to its clients. The Novo Family's services include pain assessment, treatment, management and prevention, and are provided in 14 corporate owned clinics, homes and institutional locations throughout Canada. In addition, NHL has contracted with over 300 healthcare providers throughout Canada to provide these services to their clients, consistent with NHL's high-quality standards. Directly and indirectly through its contractual relationships, NHL provides its specialized services to over 300,000 patients annually. No employee of the Novo Family practices medicine and the Novo Family's services do not require a medical or nursing license.

Certain of the symptoms and conditions for which the Novo Family's highly-trained, certified specialist provide diagnosis and assessment are (but not limited to):

  • Musculoskeletal – Sprains and strains, Motor Vehicle Accident injuries, Sports injuries, Repetitive strains injuries, fractures and dislocations
  • Arthritic - Osteoarthritis, Rheumatoid Arthritis, Ankylosing Spondylitis, gout, degenerative disc disease
  • Neurological – Carpal Tunnel Syndrome, Multiple Sclerosis, Brachial Plexus injury, Parkinson's disease, stroke and spinal cord injuries
  • Foot Health – Morton's Neuroma, plantar fasciitis, arch pain, heel pain, varicose veins, corns, calluses and bunions
  • Athletic Performance Improvement
  • Cognitive Impairment
  • Chronic Pain Management
  • Clinical Weight Loss

The Novo Family's strict adherence to public regulatory standards, as well as self-imposed standards of excellence, have allowed the Novo Family to navigate with ease through the industry's licensing and regulatory framework. Compliant treatment, data and administrative protocols are managed through a team of highly-trained, certified healthcare and administrative professionals. NHL and its subsidiaries are regulated under the Financial Services Commission of Ontario ("FSCO"). The Novo Family's high standard of both patient care and network affiliation has allowed its specialized services and patient care to be designated as a "Premiere Provider" by many of Canada's largest insurance companies. In 2013, NHL received its accreditation from the Commission on Accreditation of Rehabilitation Facilities ("CARF"). Currently, NHL is undergoing the CARF re-accreditation process.

NHL also recently launched an operational pilot program for its virtual physician access system, sometimes referred to in the industry as "telemedicine" or "virtual medicine." NHL's telemedicine system provides patients with real-time access to third-party primary care doctors and specialists in most medical disciplines. Telemedicine is transforming primary healthcare by providing ease of access and reduced costs for patients, particularly in areas with limited access to primary care general practitioners and specialists. Unlike other telemedicine platforms in today's marketplace, NHL's unique advanced telemedicine platform integrates certain medical devices, such as a blood pressure reading device, a dermascope and an ophthalmoscope otoscope, each of which can provide the doctor with real-time diagnostic data, greatly enhancing the doctor's ability to provide the patient an accurate diagnosis. NHL's telemedicine platform is designed with a relatively low cost structure, which can allow any medical clinic or location affordably to install and utilize NHL's telemedicine platform.